“Lifetime Legal a commercially-minded, progressive and easy to deal with company this is exactly what I look for in a business partner. Their solution-driven staff have become integral to our business, together we have developed services that enhance our customer journey. The comprehensive suite of MI combined with the ongoing support and training of our staff provides a better service for clients and delivers strong sales results.
Conveyancing is a rapidly growing part of our business; we have developed a panel of solicitors (local and national) that work with us to understand our business. Lifetime Legals approach to managing our panel delivers consistent service, reduces transaction timescales and increases success.
Compliance, the service provides safeguards to our business and enables a unified approach (that can be audited) across our office network. The simple, quick and effective processes means there are no delays bringing properties to market or progressing an offer.
If you are looking for a proactive and innovative business partner, not just a ‘supplier’ to support your business I would not hesitate in recommending Lifetime Legal.”
“ At the forefront of our decision making processes are our customers, their journey and their experience with us as we look to advise and guide them through the property buying and selling process. When we went to the market and outlined this criteria to prospective suppliers, the team at Lifetime Legal showed a level of understanding that was refreshing and demonstrated a willingness to work together in developing services which enabled us to place our customers first.
I do describe Rob Sendall and the team at Lifetime Legal as our partners as we work together to develop and shape the services and products of the future.
A custom-built AML compliance process that provides case tracking, removes the need for double keying and offers an ongoing proactive relationship with our teams in the front line – all of which now sits seamlessly with our CRM system and internal processes.
At the same time, working with Lifetime Legal we constructed a panel of solicitors appointed on ability, a willingness to work together collaboratively, exacting SLA’s and exceptional customer service. This connected approach to the provision of services has provided tangible value to our customers and has ensured that our teams are proud to offer our legal proposition and are confident in discussing compliance requirements. Add to this a referral process integrated into our CRM system and live MI reporting and you have a very happy Managing Director of a highly successful Residential sales business.”
“We have worked with Lifetime Legal since the very start, having worked with Rob Sendall and Dave Hunt previously, it was a very easy decision to choose them as our preferred supplier. The level of customer service and support offered to our sales team is excellent and the ease of access to the portal makes it quick and easy for us to submit new leads.
It is great to have input in selecting the conveyancers we work with, controlling the volume of business to each practice to ensure a consistent high level of service to our clients. Our Sales Progressor is able to build good relationships with the case handlers to move our transactions along at a steady pace suited to our clients’ needs and she can readily obtain updates to enable her to report to our management team effectively.
AML compliance is taken care of, taking pressure off my sales team and alleviating the need for us to obtain the information internally, this releases time for my team to focus on their sales role rather than compliance; AML can be a complete headache, Lifetime Legal take that away from us.
After almost eight years of working with Lifetime Legal we highly recommend them as a great business partner, they are good communicators, listen to our needs, adapt to our requests and they recognise that we are their customer; they don’t take anything for granted.”